Refund Policy

Last updated: MAY 2024

1. Introduction

At Thronepe, we strive to provide the best possible service for our users. If you are not entirely satisfied with our services, we're here to help.

2. Refund Eligibility

To be eligible for a refund:

• You must request a refund within 24 hours of the transaction date.
• The service must not have been fully utilized or consumed.
• The refund request must be accompanied by a valid reason and supporting documentation.

3. Refund Process

To initiate a refund, please contact our customer support team with the following details:

• Your name
• Transaction ID
• Date of transaction
• Reason for the refund request
• Any supporting documents (e.g., proof of erroneous charge)

Our team will review your request and notify you of the approval or rejection of your refund within 5 to 7 business days.

4. Refund Methods

If your refund is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider's policies.Refund will reflected in customer's bank account with in 5 to 10 days.

5. Non-Refundable Items

Certain items and services are non-refundable, including:

• Subscription fees after the trial period
• Services that have been fully delivered or consumed
• Any additional fees paid for expedited services or premium features
• Transactions where payment has already been processed and settled

6. Errors and Discrepancies

If you notice any errors or discrepancies in your transactions, please contact us immediately. We will investigate the issue and, if a refund is warranted, process it accordingly.